Quality Management (QM) has been identified as another crucial thematic area of ReSPA focus and potential intervention. QM has been recognized as an important topic to be discussed within PAR network agenda, since it has been widely acknowledged as a valuable ingredient within New Public Management, developed during 1990s, enabling pattern on how to improve the quality of public services in comprehensive and systematic manner on a long run.
The overall objective of establishing this working group is to assist ReSPA’s Member States (MS) and Kosovo* in enhancing the quality of their public sector by exchanging information on Quality of Public Administrations & Services in respective countries and looking for challenges and solutions to be elaborated at regional basis. In this manner, primary aim is to build a platform which will allow countries to effectively exchange the state of play, targeted goals and priorities, examples of successful implementation and critical challenges on the issue of Quality of Public Administrations & Services.
The participants will be granted an opportunity to develop a common vision on quality in the public sector in the region, compare notes on quality practices in the different MS, share lessons learned, establish lasting working relations among individuals and institutions, and generate ideas and new instruments which would promote more effective solutions to strengthen public administration in the Western Balkans.
The QPAS working group shall gather:
- Policy makers responsible for Quality Management strategies
- Senior management representatives involved in the process of development and implementation of QPS/ Quality Management strategies;
- Quality experts in charge of designing and implementing appropriate quality instruments in the public sector / CSO / Think Thanks that closely work with the Governmental institution in designing and implementing appropriate quality instruments in the public sector
 * This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and ICJ Advisory opinion on the Kosovo Declaration of independence
ReSPA has inherited the network on establishment and maintenance of Community of Practitioners on HRM issues from UNDP RC PAR, and is responsible for the overall management of this network and performance of similar activities. In addition it aims to intensify the frequency of the meetings of the CoP members (Conferences, Regional meetings, Workshops, Brainstorm sessions, Publications, etc).
The target audiences of the CoP on the HRM issues will be heads of Human Resource departments and respective officers/associates, experts and policy developers on HR issues.
The rationale for the regional network of senior e-Government practitioners is based on the role it plays in the process of developing a more efficient, effective and accountable public administration. This will serve the citizens and businesses better for less money, and will operate with transparent and open procedures. The network is focusing on: E-governance experience in EU, Future trends of e-governance, Identification of the capacity building activities related to networking and the presentations on state of the art on e-Governance in each country of the Western Balkans.
Further the regional Network for e-Government initiative supports development of the effective system of professional networking, management and knowledge share, the collaboration and cooperation at regional/national projects for introduction of e-Government system/service and their promotion based on actual requirements of the countries in the region. These activities are carried out primarily between civil servants responsible for the process of establishment of the e-Government system in the context of the public administration reform process in the Western Balkans, harmonized with the European principles and practices in this field.
The target audience of the e-Government network is heads of institutions responsible for the e-Government and/or senior officials engaged in the related professional area.
The Governing Board (GB) is the highest decision-making body of ReSPA. The responsibilities of the GB include the provision of general policy guidelines for ReSPA and the adoption of ReSPA’s annual business plan, including its Programme of Work and budget. It is composed of representatives of each member of ReSPA, who come from ministries or equivalent authorities responsible for public administration, human resources development or European integration. This network is a closed group for online communication between the governing board members of ReSPA at the Senior and Ministerial Level.