Quality Management (QM) has been identified as another crucial thematic area of ReSPA focus and potential intervention. QM has been recognized as an important topic to be discussed within PAR network agenda, since it has been widely acknowledged as a valuable ingredient within New Public Management, developed during 1990s, enabling pattern on how to improve the quality of public services in comprehensive and systematic manner on a long run.
The overall objective of establishing this working group is to assist ReSPA’s Member States (MS) and Kosovo* in enhancing the quality of their public sector by exchanging information on Quality of Public Administrations & Services in respective countries and looking for challenges and solutions to be elaborated at regional basis. In this manner, primary aim is to build a platform which will allow countries to effectively exchange the state of play, targeted goals and priorities, examples of successful implementation and critical challenges on the issue of Quality of Public Administrations & Services.
The participants will be granted an opportunity to develop a common vision on quality in the public sector in the region, compare notes on quality practices in the different MS, share lessons learned, establish lasting working relations among individuals and institutions, and generate ideas and new instruments which would promote more effective solutions to strengthen public administration in the Western Balkans.
The QPAS working group shall gather:
- Policy makers responsible for Quality Management strategies
- Senior management representatives involved in the process of development and implementation of QPS/ Quality Management strategies;
- Quality experts in charge of designing and implementing appropriate quality instruments in the public sector / CSO / Think Thanks that closely work with the Governmental institution in designing and implementing appropriate quality instruments in the public sector
 * This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and ICJ Advisory opinion on the Kosovo Declaration of independence